Terms & Conditions – M Star Gifts

Welcome to M Star Gifts!
By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

This website is owned and operated by M Star Gifts. Throughout the site, the terms “we,” “us,” and “our” refer to the company. By visiting or making a purchase, you engage in our “Service” and agree to be bound by these Terms.

2. Product Customization

All our products are custom-made based on the details provided by customers (photos, text, design, etc.). Once a product is approved or goes into production, no changes or cancellations can be made.

Please ensure all customization details are correct before submitting your order — we are not responsible for errors made by the customer (such as misspelled names or incorrect photos).

3. Pricing & Payment

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
Payments must be made in full at the time of placing the order. We accept secure online payments through trusted payment gateways.

4. Order Processing & Delivery

Processing time for personalized gifts is 2–5 business days. Delivery usually takes 3–7 business days depending on the location.
Delays due to courier partners, natural causes, or unforeseen circumstances are beyond our control.

5. Return & Refund Policy

Customized products are non-returnable and non-exchangeable unless received damaged or defective.
Please report any issues within 48 hours of delivery along with clear photos. For full details, refer to our Refund & Return Policy page.

6. Intellectual Property Rights

All content, including images, designs, text, logos, and graphics on this website, are the intellectual property of M Star Gifts.
You may not copy, reproduce, or distribute our content without prior written consent.

7. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

8. Privacy & Data Protection

Your personal information is used only for order fulfillment and communication. We never sell or misuse customer data. Please review our Privacy Policy for more details.

9. Updates to These Terms

We may update or modify these Terms at any time without prior notice. Please check this page periodically for changes. Continued use of our website means you accept the updated terms.